Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

What are the exact ingredients in your products?

Our ingredient list is clearly labelled on each product and also on our website under each item. Please check our Shop section for a comprehensive list.

How often should I apply the hair mask, and when?

We advise you to apply the mask after every wash and leave it in your hair for at least 30 minutes.

How often should I use the hair oil?

We suggest you use the oil every day in the morning to finish your look. Then, use it in the evening to moisturize your scalp.

Are your products chemical-free?

Yes, all our products are paraben-free, sulfate-free, and alcohol-free.

Do you ship internationally?

We currently only ship domestically, however, we plan on offering a worldwide shipping service in the near-future.

How long will it take to receive my order?

We process orders within 48 hours, and you should receive your order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take a bit longer than usual timeline.

How do I cancel my order?

Please use our contact us form to request a cancellation. Please note that we're unable to cancel orders once the processing starts. So, we urge you to reach out within 2 hours should you change your mind.Add an answer to this item.

How do I return or exchange an item?

How do I return or exchange an item?

Do I need to change my hair care during the fall/winter months?

We believe our extensive range of products will continue to moisturize and hydrate your hair during the colder months. So please continue with your beauty plug regime.

Can I use your products if I am pregnant?

Yes, however, we recommend that you seek advice from your healthcare practitioner if in any doubt.

Can children use this range?

Yes, our products are suitable for children. However, we recommend small amounts on toddlers and infants to see how their scalp reacts to the organic ingredients.

Can I use your products if I'm allergic to any ingredients?

We advise you don't use any products that may cause an allergic reaction. If in doubt, please seek advice from your clinician.

How long can I use my product once opened?

We recommend a shelf-life of 30-60 days to ensure you’re getting the most out of the fresh ingredients